How do I access my member profile?

Visit www.compostingcouncil.org and click on the “Sign in” at the top right corner of your screen.

I forgot my member password, how do I access it?

From the “Forgot your Username or Password?” page on our website, enter the email address associated with your membership account in the ‘Username or Email’ field, then click ‘RESET PASSWORD’, and an email with a password reset link will be emailed to you shortly. If you did not receive the email, check your Spam/ Junk folder. If you continue to face issues with your login credentials, or need help finding your email or username, please email hessa@compostingcouncil.org for further assistance.

How do I get back to the COMPOST2023 Registration page after I am logged in? 

Once you log in you should see your member portal and an announcement of COMPOST2023. Click there to continue your registration.

I am not a member yet but I want to join. Can I do this at the same time I register?

The best way to be sure you get your member discount is to FIRST sign up for membership (online at https://www.compostingcouncil.org/page/MemberJoin). Follow the steps to pick your industry and fill in your professional information. You will be prompted to pay by credit card at the end. Once your membership is paid and you log in to your account, you will automatically be offered ONLY the member price.

When does early bird registration end?

At midnight Eastern Time (ET) on Thursday, November 1, 2022.

Can I register more than one person?

MEMBERS: This registration system will ONLY allow each member to register themselves once to receive Member pricing*. You will not be able to register multiple people under your member account login.

*Members who have Master accounts will not be able to log-in and register their attached sub-accounts. Your sub-account holders will need to log in separately using their own username and password, and finalize their registration under their own profiles. We recommend using this as an opportunity to update your contact information and Master/Sub account list.

NON-MEMBERS will be able to register multiple people, however you will need to register each individual separately.

I forgot to fill out my COMPOST2023 Attendee Information form after registering for the event, where can I find it? 

Please click here to fill out the attendee information form: https://www.compostingcouncil.org/page/compost2023attendeeinformation

What is included in the full registration price?

Full conference registration includes Tuesday’s Welcome Reception, all day conference sessions on Wednesday and Thursday; Wednesday and Thursday access to the Tradeshow Hall, and Friday’s Equipment Show and Demonstrations (Demo Day) at One Stop Landscape Supply. Full Registration does NOT include workshops/tours on Tuesday. NOTE: If you have a Discount Code*, it only applies to full conference registration or one day only, not tours and workshops.

*Certain discount codes may only apply to the Tradeshow or only to Demo Day

Do I register in this portal if my company is a sponsor or exhibitor? What about if I am a speaker?

If you are an exhibitor, sponsor, speaker, please hold off on registration. We will be sending specific instructions and/or codes for your registration process in late fall.

I have a code to use as a member municipality, or from another organization. Where do I use that?

There will be a field at the end of your registration screens (In Step 1 of 2 of Checkout) where you can enter the discount/promo code. It will be after you have entered your recipient information and under a green bar labeled “Payment Information”. If you forget to put it in there, there will be an option to edit your cart and add it in again later.
NOTE: If you have a Discount Code, it only applies to full conference registration or one day only, not tours and workshops.

I only want to come for one day. Is that an option?

Yes, a one-day pass can be purchased for the January 25 or January 26 conference days. Visit www.compostconference.com/attend/ for the early bird, regular and walk-in pricing options.

I only want to come to the Trade Show. Is that an option?

Yes, visit www.compostconference.com/attend/ for pricing available on each day.

I only want to come to the Live Equipment Demonstration Show at One Stop Landscape Supply. Is that an option?

Yes. If you only want to attend Demo Day, there is a $30/fee. Visit www.compostconference.com/attend/ for pricing available and more details on the schedule for Demo Day 2023.

I am bringing a (family member/guest) and they only want to come to the evening Tradeshow reception on Tuesday, or the Exhibitors’ lunch on Wednesday. Do they have to have a pass?

Yes, there is an option to purchase a Tradeshow Only Pass for Wednesday, January 25 which would allow them to enter the Tuesday’s evening Welcome Reception in the Exhibit Hall and Wednesday’s tradeshow lunch sponsored by exhibitors. Visit www.compostconference.com/attend/ for pricing.

I am a member, and a number of people from my company want to attend. Is there a limit on how many people can use the member rate?

Yes, the number of attendees from your company will depend on your membership level. The following membership levels have the corresponding number of seats: Basic (1 seat), Bronze (3 seats), Silver (5 seats), Gold (7 seats), Platinum (9 seats), Sustaining/Benefactor (13 seats). If you are the Master Account Holder, you may log in as your sub accounts and register those individuals. You will not be able to register accounts that are not attached to the Master account. Contact hessa@compostingcouncil.org if you have questions regarding your membership level.

Are the workshops and tours included in full conference registration? If not, can I pay on-site when I arrive?

No, they are not included, and yes, you can pay on-site on the workshop day (January 24) and take a receipt for entry to the door of your class. Many workshops and tours fill up so we advise you to make your purchase in advance. Please contact gsundaram@compostingcouncil.org to add a Workshop or Tour after you have submitted your registration.

Can I move from one workshop to another over the course of the day?

No, each class requires a separate registration. Please only register for ONE Full Day or ONE Half Day PM.

How will I show that I have paid for a workshop/tour? 

We will provide you with a ticket and check your name off a registration list at the door.

Will lunch be provided for the workshops/tours?

Lunch is NOT provided for workshop attendees, but there are several food options in the vicinity of the Ontario Convention Center. However, boxed lunches will be provided to tour attendees at the Kellogg Garden Center.

I want to attend the Live Equipment Demonstration Day at One Stop Landscape Supply. Is there a fee for that?

Yes. If you only want to attend Demo Day, there is a $30/fee. We have added this fee to ensure we have enough safety equipment, refreshments and accommodations for everyone. Visit www.compostconference.com/attend/ for pricing available and more details on the schedule for Demo Day 2023.

Badges: USCC will not issue a badge at check-in to anyone who has an outstanding conference balance.

REGISTRATION CANCELLATION POLICY

The USCC is not responsible for problems beyond our control such as travel- and weather-related conditions; site conditions; prepaid parking, tours etc.; and no refunds will be given in those situations. Any other extenuating circumstances not covered here may be reviewed on a case-by-case basis.

Cancellation requests must be made in writing and submitted via email to Gowri Sundaram gsundaram@compostingcouncil.org. Refunds of full registration fees will only be made if the cancellation request is received by November 30, 2022. USCC will retain no more than $50 as a refund administration fee. No refunds will be issued for any reason after December 1, 2022.

If you have already registered and are unable to attend, USCC will honor your registration fee as a credit for COMPOST2024. If you have purchased the recordings as part of your registration but are unable to attend, you will be able to access the Compost 2023 recordings through your Compost University account, here: https://www.compostu.net. If you wish to purchase the recordings separately, please email hessa@compostingcouncil.org.

Hotel Cancellation Procedure

All information including cancellation and change procedures can be found here: https://compostconference.com/accommodations/

Through January 8, 2023, changes and cancellations can be made online or by contacting Ryder Nicholas via e-mail at ryder@greenfernevents.com. After January 8, 2022, contact your hotel to make changes and/or cancellations.

Your hotel may charge a one night’s room rate and tax cancellation penalty for reservations cancelled within 72 hours of arrival date.

Beware of Hotel and Attendee-list Scams

Attendees and exhibitors at major association events such as COMPOST2023 can be targeted by scammers, selling attendee lists, soliciting hotel bookings and more. In the case that you receive a phishing email, please do not engage with the sender or forward these messages on to your coworkers. We ask that you take a screenshot of the message, send it to uscc@compostingcouncil.org, and delete the email immediately.

No one at USCC, Green Fern Events (GFE) or Capitol Hill Management Services (CHMS) will ask for funds without providing an invoice number and a www.compostingcouncil.org payment URL. To verify the legitimacy of these emails, please see the list of authorized domains below:

@compostingcouncil.org
@greenfernevents.com
@caphill.com

Below are the Annual Meeting COVID protocol rules and steps we are taking.

The safety of our attendees is and always will be paramount. We are committed to updating these guidelines as  we closely monitor COVID-19 developments and follow CDC guidance on maintaining the highest level of compliance and safety considerations in our meetings. As regulations change, updates to our measures will be made on this webpage.

As of September 6, 2022:

• Please do not travel or attend the Meeting if you are not feeling well or think you have been exposed to COVID-19 or other viruses.
• For the 31st Annual Conference and Tradeshow in Ontario, CA, the USCC will follow the Ontario Convention Center’s COVID-19 Response Plan. Updated information can be found here: https://gocvb.org/ontario-convention-center/covid-19-response-plan/.
• To learn about the California Department of Public Health’s Guidance for the Use of Face Masks, please visit the CDPH website: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/guidance-for-face-coverings.aspx
• The US Composting Council strongly recommends and expects that attendees get vaccinated, but we do not require vaccinations for meeting attendees.
• Speakers with proper distance are not required to wear a mask while presenting.
• The USCC will provide sanitizing wipes at each microphone for speakers to sanitize before speaking.
• Outdoor equipment demonstration day on Friday, January 27th attendees will not be required to wear a mask while outdoors.
• We are following all venue catering safety protocols.
• We will stay informed of the current California and San Bernardino County regulations. If these regulations change, you will be notified.

NOTE: As regulations and requirements change, we reserve the right to alter the above as needed. Please check back regularly for the current measures.

Be Aware of COMPOST2023 Scams

As the USCC’s Conference is around the corner there will be scams related to the conference regularly!

Scams will attempt to convince you to purchase: Attendee Lists, Hotels, and even attendance to the conference. The USCC does sell & link to each of these items through the USCC’s websites and through authorized contact emails.

All USCC finances are handled by certain individuals of USCC, Green Fern Events and by certain individuals of the finance team at Capitol Hill Management Services (CHMS).

Authorized USCC Staff Emails all end with @compostingcouncil.org

• Frank Franciosi – ffranciosi@compostingcouncil.org Executive Director
• Cary Oshins – cary.oshins@compostingcouncil.org Associate Director
• Linda Norris-Waldt – lnorriswaldt@compostingcouncil.org Advocacy, Corporate Relations & Chapter Relations Director
• Gowri Sundaram – gsundaram@compostingcouncil.org Database Manager
• Eric Hudiburg – ehudiburg@compostingcouncil.org Membership & Marketing Manager
• Hessa Al Maghlouth – hessa@compostingcouncil.org Administrative Assistant
• Teri Sorg-McManamon – tsmcmanamon@compostingcouncil.org Director of Professional Development and Certification; Project Manager, Compost University
• General USCC Accounts STA@compostingcouncil.org business@compostingcouncil.org
• support@compostingcouncil.org uscc@compostingcouncil.org

USCC Contractors Green Fern Events –

@greenfernevents.com GFE manages the USCC’s annual conference and are authorized to send and collect payment details.

• Emily Kahn emily@greenfernevents.com
• Tiffany Harelik tiffany@greenfernevents.com
• Ryder Nicholas ryder@greenfernevents.com

The only authorized sources of information are as follows:

Membership Billing – Any USCC Staff or business@compostingcouncil.org

Membership Lists – Eric Hudiburg & Linda Norris-Waldt

Conference Lists – Green Fern Events

Conference Hotel Bookings – Emails from uscc@compostingcouncil.org or our website