Shota Austin

Shota Austin

Shota Austin

Speaker | Tank's Green Stuff

Tucson, AZ | shota@ffxsite.net

Shota is a former U of A Compost Cat, has experience in producing, marketing, and selling both food waste and green waste compost. Shota has been in the agricultural industry for 14 years working with livestock (goats, sheep, cattle, chickens), cotton, alfalfa, nursery crops, orchards, and vegetable production. He has been working in compost for the last 8 years, and now work’s for Tanks Green Stuff in Tucson Az as Compost Operations Manager.

Session Code: 6E

Track: Uses, Markets and Marketing Track

Session Name: Options and Opportunities

Session Time: Wednesday, January 26, 2:00 PM to 3:30 PM

Presentation Title: Customer Service for Composters

Presentation Description: This will be a presentation about customer service, providing strategies, training methods, and tackling specific compost/soil related customer issues. We will go over how to create customer service culture and a reputation for a meaningful brand and repeat sales. How to use lab testing, STA Certification and local/regional labs to provide the best service for your customers. We will exam common issues, as well as break down other more interesting customer service experiences. Ultimately the presentation will be about discussing strategies to gain and maintain the trust and business of our customers and communities.